01Who we are

This policy, together with any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.halowestcliff.com, using our live chat, sending us a form or booking with us, you are accepting and consenting to the practices described in this policy.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Halo Hair and Beauty (UK) Limited, a company incorporated in England and Wales under company number 07904275, whose registered office is at Cumberland House, 24-28 Baxter Avenue, Southend-on-Sea, Essex, SS2 6HZ. Our salon is at 112 Hamlet Court Road, Westcliff-on-Sea, Essex, SS0 7LP.

02Information we collect

We collect information about you when you book an appointment or a free consultation, visit the salon for a service or treatment, buy a product, contact us through our website forms or live chat, or apply for a job, whether contact is online, on paper, by email, by text message or over the phone.

The information you give us may include your name, address, email address, phone number, the details of your enquiry, relevant history which may suggest that a service or treatment should not go ahead or that certain products should not be used (for example allergies, pregnancy or skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

At each visit to our website we may automatically collect the following information:

• technical information, including your browser type and version, time zone setting, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), the pages you viewed, page response times, length of visits to certain pages and the methods used to browse away from the page.

Our website uses cookies to make it work and to understand how it is used. You can read more in our Cookies Policy.

03How we use your information

Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us, including services or treatments you have requested, and to provide you with the information, products and services that you request from us;
• to reply to your enquiries and arrange, confirm, remind you about or change your appointments;
• to provide you with information about other goods and services we offer, and about goods or services we feel may interest you, where you have agreed to this;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your device.

Information we collect about you. We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your device;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

04How we contact you

When you send us a message, request a free consultation or start a live chat, we ask for your consent to contact you by text message, phone call and email at the details you provide. We use this to reply to your enquiry, to arrange and remind you about appointments, and, where you have agreed, to tell you about our services, pricing and offers.

Enquiries from our website forms and live chat are handled by our reception team with the help of automated tools that route messages and send replies and reminders on our behalf. A member of staff is always available to you, and you can ask to speak to a person at any time.

Message frequency varies and message and data rates may apply. You can withdraw your consent at any time: reply STOP to any text message to opt out or HELP for help, use the unsubscribe link in any marketing email, or contact us using the details below.

05Sharing your information

We may use third parties to perform functions on our behalf in relation to the site and the purposes set out in this policy. Examples include our salon booking software, credit and debit card payment services, website hosting, messaging and email services and order fulfilment. Such third parties may be provided with access to your information if needed to perform their specific functions, but will not use such information for any other purpose.

We may also disclose your information to third parties where necessary to comply with applicable laws and regulations, where there is a complaint relating to your use of the site, or for the purposes of obtaining professional advice (for example, legal advice) in the event of a case arising.

We may share information about visitors to this site in an anonymous or aggregate form with third parties including advertisers, business partners and sponsors, to understand customer trends and patterns and to manage and improve our business relationships.

It is possible that we could merge with or be acquired by another business, or that the operation of the site will be transferred or sub-contracted to another legal entity. To the extent legally permissible, we may share with, or otherwise transfer your information to, the resulting legal entity, which will contact you to seek your permission to access your information in line with UK GDPR.

Our site contains links to and from other sites, including our online shop, Instagram, Facebook and Google. Please be aware that we are not responsible for, and have no control over, the privacy practices of other sites. This policy only applies to the information that we collect through this site and in the salon.

06Security

We place great importance on maintaining the security of the information that you provide, and we use advanced internet security systems to safeguard it. The site is protected by an SSL certificate, ensuring that all information you provide through it, including your name, address and any card details, is encrypted before it is transmitted over the internet. In the extremely unlikely event that this information should be intercepted, it would be encrypted and difficult to decipher.

Do not send credit or debit card details by standard email or through the live chat, as these are not secure. In the unlikely event of unauthorised credit or debit card use, please contact your card issuer immediately as per your contractual arrangement with them.

07How long we keep your information

Unless you ask us to delete it, your information, including relevant client history such as allergy test records, will be kept on our system for as long as you remain a client and for a reasonable period afterwards, so that we can meet our legal, insurance and record-keeping obligations. Your information will not be stored for longer than is necessary for the purposes set out in this policy.

08Where your information is kept

We use external providers to keep your information safe. Information provided to us in the salon is stored within the European Economic Area on secure servers provided by Intelligent Salon Software Ltd, trading as Salon IQ (company number 08042435).

Online payment data is processed by registered third-party payment providers located in the United States. We put measures in place to ensure these organisations are secure and that their own privacy policies work alongside the promises made in ours. These organisations employ firewalls to protect against intruders, build redundancies throughout their networks, transmit payment information using HTTPS encryption and maintain PCI DSS certification.

The information that you submit to us through the site is stored on secure servers operated by our website hosting and messaging providers. The location of these servers is subject to change.

09Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information, where there is no good reason for us to keep it;
• ask us to restrict how we use your information, or object to our using it;
• ask us not to use your information for marketing, at any time;
• withdraw any consent you have given us, at any time;
• complain to the Information Commissioner’s Office (ico.org.uk) if you are unhappy with how we have handled your information.

We will usually inform you, before collecting your data, if we intend to use it for marketing purposes or to disclose it to any third party for such purposes. You can exercise your right to prevent such processing by leaving the relevant boxes unticked on the forms we use to collect your data.

If you would like to access the personal information we hold about you, or to cancel, correct or update it, email us at salon@halowestcliff.com and we will be happy to help.

10Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back from time to time to see any updates. The date this policy was last amended is displayed at the top of this page.

11Contact us

Halo Hair and Beauty (UK) Limited, 112 Hamlet Court Road, Westcliff-on-Sea, Essex, SS0 7LP. Telephone 01702 344 040, email salon@halowestcliff.com.

Questions? Send us a message.

An agent replies straight away, whether you message here, start a chat, email or call. For appointments, Book Consultation takes you straight to the diary.